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  • E-mail:     sales@microtelesoft.com
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Lead Management Software

The most innovative and intelligent Lead Management Solution helps large enterprises in managing every aspect of their Lead Generation, Lead Tracking and Lead Conversion Processes.

Lead Management Software

Microtelesoft Leads—one of the most innovative and intelligent Lead Management Solution helps large enterprises in man-aging every aspect of their Lead Generation, Lead Tracking and Lead Conversion Processes. MicrotelesoftLeads is a 100% Web Based Solution that is accessible over Internet, Intranet and any other networks. MicrotelesoftLeads is accessible with your Tablets, iPADs, Smart Phones, Laptops, Desktops irrespective of their configurations / operating systems. Fur-ther MicrotelesoftLeads is certified to work across all browsers including IE, Chrome, Opera, Firefox, Default Mobile Browser etc.

MicrotelesoftLeads is designed with best practices & controls which will result into reduced operational cost, improved re-sponse levels and increased sales for the enterprise. MicrotelesoftLeads can collate leads from multiple channels including Web Leads, SMS Leads, Database Leads, Walk-in Leads, Enterprise wide Leads, Cross-Sell / Up-Sell Leads and referral Leads and allocation happens based on the channel & product using the workflow management system. Allocation can to the Call Center to the sales team or managers.

"SmartLeads” - an award winning concept of MicrotelesoftLeads helps in collating leads for a campaign / Road show from all the possible channels (one time or incremental) to run SMS / Email campaigns by the sales team itself. Based on the responses of the customers (auto-tracking of responses), Leads are further progressed based on the work-flow settings. Templates can be designed or imported from HTML designs within mouse clicks.

Product & Campaign Functions

  • Product Category & Product Types
  • Product Management
  • Single / Bundled Products
  • Campaigns / Road Shows – Single Product / Multi Product
  • Responses & Sub-Responses – based on Product Category
  • Workflow based on Responses
  • Collation of Leads automatically from mul-tiple channels like
  • Walk in Leads
  • Database
  • SMS
  • Web leads
  • Cross Sell / Up Sell Leads
  • Data Mining of Existing Customers
  • Social Media Leads
  • Call Center Leads etc.
  • Supports Round-Robin Method of equal loading of resources and Central Pooling method – accessible to all.
  • Auto Lead Allocation based on Product & Channel
  • Call Centre Management with IVR Integration
  • Based on Response selection Lead Movement across various user levels / users.
  • Access Rights based on Branch / Product Category

Campaign Management

  • Branch / Region / Zonal Access
  • Single Product / Multi Product Campaign
  • Third Party Product Tagging (e.g. BancAssurance)
  • Campaign Activity / Job / Scripts / Templates Management
  • Attaching multiple Documents against Campaigns
  • Attaching Templates against campaign which can be used to send email to leads directly from system based on the requirement (e.g. product literature etc.)
  • Campaign Budget and electronic Work-flow for New Campaigns / Road shows
  • Campaign Script
  • Campaign Period
  • Campaign Owner
  • Termination of Campaigns / Extensions of Campaigns.
  • Campaign Location Management

Lead Management

Features

  • Business Dash Boards
  • Graphical & Data based Reports
  • Email & SMS 2 way (Push/Pull) Integration
  • Audit Trail Enabled
  • Report Generation Tool
  • Microsoft Certified—Performance / Scalability

Benefits

MicrotelesoftOffice Suite of Products are designed and developed for large enterprises having multiple office / branches spread across geographies. Below are some of the key benefits of our products / solutions.

All Solutions of Microtelesoft are designed not just to automate the manual processes, but to bring in best practices and analytics for sustainable growth.

  • 100% Web based Solution, supports Cloud infrastrcutre as well.
  • Accessible on Laptops, Desktops, iPADs, Tablets, Smart Phones etc. irrespective of their Operating System.
  • Unicode Based Multi Lingual Complilant. For Arabic LTR Support.
  • Upload using Excel / .CSV files.
  • Multi Document attachment facility (even scanned copies can be attached)
  • Tightly Integrated modules ensures replication of data cross functionalities - avoid duplicate / same entry multi times.
  • Inbuilt Middle-ware for To & Fro Data Sharing
Microtelesoft approach is to take your project, and break it up into modules to quickly decide on your exact requirements. We will then build a quote, and a project plan after the work is agreed on.