Lead Management Software
Microtelesoft Leads—one of the most innovative and intelligent Lead Management Solution
helps large enterprises in man-aging every aspect of their Lead Generation, Lead
Tracking and Lead Conversion Processes. MicrotelesoftLeads is a 100% Web Based Solution
that is accessible over Internet, Intranet and any other networks. MicrotelesoftLeads
is accessible with your Tablets, iPADs, Smart Phones, Laptops, Desktops irrespective
of their configurations / operating systems. Fur-ther MicrotelesoftLeads is certified
to work across all browsers including IE, Chrome, Opera, Firefox, Default Mobile
MicrotelesoftLeads is designed with best practices & controls which will result
into reduced operational cost, improved re-sponse levels and increased sales for
the enterprise. MicrotelesoftLeads can collate leads from multiple channels including
Web Leads, SMS Leads, Database Leads, Walk-in Leads, Enterprise wide Leads, Cross-Sell
/ Up-Sell Leads and referral Leads and allocation happens based on the channel &
product using the workflow management system. Allocation can to the Call Center
to the sales team or managers.
"SmartLeads” - an award winning concept of MicrotelesoftLeads helps in collating
leads for a campaign / Road show from all the possible channels (one time or incremental)
to run SMS / Email campaigns by the sales team itself. Based on the responses of
the customers (auto-tracking of responses), Leads are further progressed based on
the work-flow settings. Templates can be designed or imported from HTML designs
within mouse clicks.
Product & Campaign Functions
- Product Category & Product
- Product Management
- Single / Bundled Products
- Campaigns / Road Shows – Single
Product / Multi Product
- Responses & Sub-Responses
– based on Product Category
- Workflow based on Responses
- Collation of Leads automatically
from mul-tiple channels like
- Walk in Leads
- Web leads
- Cross Sell / Up Sell Leads
- Data Mining of Existing Customers
- Social Media Leads
- Call Center Leads etc.
- Supports Round-Robin Method
of equal loading of resources and Central Pooling method – accessible to all.
- Auto Lead Allocation based
on Product & Channel
- Call Centre Management with
- Based on Response selection
Lead Movement across various user levels / users.
- Access Rights based on Branch
/ Product Category
- Branch / Region / Zonal Access
- Single Product / Multi Product
- Third Party Product Tagging
- Campaign Activity / Job /
Scripts / Templates Management
- Attaching multiple Documents
- Attaching Templates against
campaign which can be used to send email to leads directly from system based on
the requirement (e.g. product literature etc.)
- Campaign Budget and electronic
Work-flow for New Campaigns / Road shows
- Campaign Script
- Campaign Period
- Campaign Owner
- Termination of Campaigns /
Extensions of Campaigns.
- Campaign Location Management
- Work flow based on Channel
/ Product or Campaign / Response
- Responses and Sub Responses
- Corporate / Retail Leads
- Customer Details – with Duplicate
- DNC – Do Not Call Enabled
- Customer Segment, Gender,
Occupation—Additional 20 Configurable Fields
- Lead Priority, Rating, Nature,
Staging and Current Response
- Auto Reminder of Pending Leads,
Pending Appointments / Meetings
- Lead By Source
- Cross Sell / Up Sell
- Complete History of Lead
- Sharing of Leads with others
- TAT Configuration and Escalations
based on TAT
- Higher User can access all
leads and act
- Escalated Leads can be accessed
by the users to whom it was escalated for action.
- Monitor the pattern of Response
update and based on number of times same response (configurable) moves the record
to Churn / Trash bucket.
- Lead Conversion / Closure
- Business Dash Boards
- Graphical & Data based
- Email & SMS 2 way (Push/Pull)
- Audit Trail Enabled
- Report Generation Tool
- Microsoft Certified—Performance
MicrotelesoftOffice Suite of Products are designed and developed for large enterprises
having multiple office / branches spread across geographies. Below are some of the
key benefits of our products / solutions.
All Solutions of Microtelesoft are designed not just to automate the manual processes,
but to bring in best practices and analytics for sustainable growth.
- 100% Web based Solution, supports
Cloud infrastrcutre as well.
- Accessible on Laptops, Desktops,
iPADs, Tablets, Smart Phones etc. irrespective of their Operating System.
- Unicode Based Multi Lingual Complilant.
For Arabic LTR Support.
- Upload using Excel / .CSV files.
- Multi Document attachment facility
(even scanned copies can be attached)
- Tightly Integrated modules ensures
replication of data cross functionalities - avoid duplicate / same entry multi times.
- Inbuilt Middle-ware for To &
Fro Data Sharing