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  • E-mail:     sales@microtelesoft.com
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Customer Complaint Management(CCM) Software

Customer Complaints Management Solution provides a single unified Case Management based framework that can help in capturing, recording, tracking, escalation and resolution of complaints across the organization.

Customer Complaint Management Software

Complaint Management Solution comprehensively manages complaints from customers a nd channel partners. The real-time visibility provided by the complaints management software solution enables organizations to track each complaint through its lifecycle from recording and initiation, to investigation, reporting, and closure, following the appropriate process to ensure that nothing slips through the cracks.

A powerful analytics and reporting capability with graphical dashboards helps managers perform trend analyses and spot recurring problems. Based on a complaint, managers can drive root cause analyses in a timely manner, and trigger internal or supplier corrective and preventive action (CAPA). At the enterprise level, organizations can increase customer satisfaction and retention through improved responsiveness.

Features

  • Complaint Recording
  • Routing
  • Investigation and Response
  • Regulatory Reporting
  • Report & Analytics
  • Automated response emails
  • Service Level Agreements
  • Integrated template and document handling
  • Customizable screens
  • Audit trail
Microtelesoft approach is to take your project, and break it up into modules to quickly decide on your exact requirements. We will then build a quote, and a project plan after the work is agreed on.