Microtelesoft is a 100% web based Customer Relationship / Incident / Lead Management
System helps enterprise corporates from diversified verticals viz. Banking, Insurance,
Retail, Financial Services, Securities, Health Care, Manufacturing and others. Microtelesoft
is the unique solution that addresses the needs of Sales & Marketing, Customer Service,
Business Intelligence, Call Centre, Back Office, Product Management, Business Process
Management, IT and other departments that are either directly connected to Customers
and needs information on the customers and their transactions.
Microtelesoft helps in right from KYC Process, Confirmation & Process fulfilment
of Customer Acquisition with necessary workflow, Managing Priority Customers, Customer
Incident Management (Interaction Management) from multiple Channels including Email
/ Web / Walk-in, External Agencies, Postal , SMS with workflow depending on Channel.
Microtelesoft is 100% Audit Trail Enabled and is Unicode based Multi- Lingual Compliant.
Microtelesoft offers enriched Business Dashboards and Reports of Graphical and Data
that provides real-time visibility of all activities pertaining to CRM in addition
to analytics for sustainable business goals. Microtelesoft is tightly integrated
with SMS & Email.
Customer Interaction Management
MicrotelesoftOffice Suite of Products are designed and developed for large enterprises
having multiple office / branches spread across geographies. Below are some of the
key benefits of our products / solutions.
All Solutions of Microtelesoft are designed not just to automate the manual processes,
but to bring in best practices and analytics for sustainable growth.