Customer Relationship Management


Microtelesoft is a 100% web based Customer Relationship / Incident / Lead Management System helps enterprise corporates from diversified verticals viz. Banking, Insurance, Retail, Financial Services, Securities, Health Care, Manufacturing and others. Microtelesoft is the unique solution that addresses the needs of Sales & Marketing, Customer Service, Business Intelligence, Call Centre, Back Office, Product Management, Business Process Management, IT and other departments that are either directly connected to Customers and needs information on the customers and their transactions.

Microtelesoft helps in right from KYC Process, Confirmation & Process fulfilment of Customer Acquisition with necessary workflow, Managing Priority Customers, Customer Incident Management (Interaction Management) from multiple Channels including Email / Web / Walk-in, External Agencies, Postal , SMS with workflow depending on Channel.

Microtelesoft is 100% Audit Trail Enabled and is Unicode based Multi- Lingual Compliant. Microtelesoft offers enriched Business Dashboards and Reports of Graphical and Data that provides real-time visibility of all activities pertaining to CRM in addition to analytics for sustainable business goals. Microtelesoft is tightly integrated with SMS & Email.

Customer Interaction Management



MicrotelesoftOffice Suite of Products are designed and developed for large enterprises having multiple office / branches spread across geographies. Below are some of the key benefits of our products / solutions.

All Solutions of Microtelesoft are designed not just to automate the manual processes, but to bring in best practices and analytics for sustainable growth.

Microtelesoft approach is to take your project, and break it up into modules to quickly decide on your exact requirements. We will then build a quote, and a project plan after the work is agreed on.